Good times or bad, some things never change. For any company to succeed and grow, they must be brutally honest with themselves. That means taking regular looks in the mirror and asking those tough questions: Are we really as good as we think we are? Could we be delivering a better product or service?
For the most part, most will say they are above average and get better than passing grades. They will also agree that there may still some room for improvement.
Each one of us has the opportunity to improve ourselves and ultimately the company we work for. After all, we should all be working towards a common goal. It is also a truism that to have more, one needs to become more, and Dowco, or any company can become more if each one of ‘us’ becomes more.
It is possible to continue to find ways to improve your company’s service offerings, but each employee is required to buy into the idea that each day, they can improve. Each day they can be better in what they do, better in understanding what is required of the steel detailer, better in understanding the needs of the client, better in their communication skills and better in their ability to constantly improve.
It takes a collective focus on a single task to ‘push the boulder up the hill’. The hill, of course, being the challenges each of us face each day as steel detailers. Let us all remain committed to constant improvement.
By committing to weekly training, new efficiency standards will be realized and progress towards your worthy goal made. Don’t be afraid to accept that your business processes may be outdated, inefficient, not user friendly, or in much need of upgrading. Work with Management and IT to develop modern, robust, meaningful tools and reporting methods for your business. Implement the tools that enable you to understand exactly where you are on projects, and where you are as a company.
Look at yourself and your company. What can you do to make a difference? What are your company’s weakest attributes? What do you need to do in order to survive, and thrive?