VoIP - How it Works

VoIP (Voice over IP, IP meaning Internet Protocol) is a telephone service that operates over the Internet. You may also hear it referred to as a broadband telphone or Internet telephone. VoIP utilizes the Internet to transmit your voice to the location where your assigned phone number terminates. It is at this location where your digital transmission of your voice leaves the Internet and accesses the PSTN (Public Switched Telephone Network).

dowco.com Internet has teamed up with Dolphin Telecom to provide this service to our subscribers. To sign up call or visit any of our retail outlets or offices to sign up and pick everything you need to get going. Rates and Plans are described below.

Pricing and Plans

Vancouver phone numbers available at this time.

Frequently Asked Questions

What kind of Internet connection is required?
You will require a high-speed Internet connection. As a minimum you require Cable or ADSL.

The customer already has a computer connected to their Internet connection
You will have to purchase a router / gateway. Preferably one capable of running DHCP as this will make the ATA plug and play.

Does VoIP need a special Phone?
A standard phone capable of plugging into any regular phone line will work. You can also connect a wireless base station to the jack.

What special equipment do I require?
You will require an ATA (Analog Terminal Adapter). You can buy this off of Dowco for $79.95. If you want to run your VoIP phone and computer at the same time you will have to purchase a router / gateway. Preferably one capable of running DHCP as this will make the ATA plug and play.

I didn’t subscribe to a plan with Long Distance. What are my rates?
All rates are posted on the Dolphin Telecom website. Rates to Canada and the US are 3.5¢ per minute.

Can I move my ATA to another Internet connection?
Yes, this is one of the advantages a VoIP phone line has. It’s just like plugging in a laptop or computer to a network. As long as your ATA can access the Internet the phone number will work.

Will 911 work?
Yes. When you sign up we will register your phone to the address you supplied on the application form. If you move your phone to a different physical address on a permanent basis, it is advisable to inform Dolphin Tel of the move.