Dear Dowco Customer,
July 25, 2007
We have some exciting news to share. As of Monday, July 23rd, dowco.com
Internet has been acquired by SmarttNet, one of the leading independent
Internet Services Providers in British Columbia.
SmarttNet's multiple backbones and world-class Data Centre will result in
more reliable connections and faster transfer speeds. This is a great
opportunity for SmarttNet to deliver exceptional connectivity which is
critical for many Internet applications such as Virtual Private Networks and
Voice over IP (VoIP). With SmarttNet you will still enjoy the same
personal service and support you've become accustomed to with Dowco over the
years. As an ADSL customer you will soon have the option to upgrade to
the new ADSL +2 services on SmarttNet's infrastructure. The new service
will be at least twice as fast as your current service. Details about
such an upgrade will become available in August, 2007.
The migration to the SmarttNet network will begin on July 23rd, 2007.
You should still continue to contact Dowco's support department for
any technical inquiries until August 15th, 2007. For more information
on this acquisition, please visit the Acquisition FAQ at:
http://web.smartt.com/dowco_faq.aspx
On behalf of everyone here at Dowco, we would like to thank you for your
generous support over the years. Your move to SmarttNet will be very
transparent and system interruptions will be minimized to the point where
most won't even notice. The owners and staff at SmarttNet are first
class and we're very confident that service levels will only increase.
With SmarttNet you are getting the benefits of dealing with a
"small ISP's" customer centric approach with a "large ISP" infrastructure
to back it up. We are very confident we are leaving you in good hands
and wish you success in the future.
Sincerely,
Dowco Staff & SmarttNet Management Team