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Dear Dowco Customer,                                                                                           July 25, 2007

We have some exciting news to share.   As of Monday, July 23rd, dowco.com Internet has been acquired by SmarttNet, one of the leading independent Internet Services Providers in British Columbia.

SmarttNet's multiple backbones and world-class Data Centre will result in more reliable connections and faster transfer speeds.   This is a great opportunity for SmarttNet to deliver exceptional connectivity which is critical for many Internet applications such as Virtual Private Networks and Voice over IP (VoIP).   With SmarttNet you will still enjoy the same personal service and support you've become accustomed to with Dowco over the years.   As an ADSL customer you will soon have the option to upgrade to the new ADSL +2 services on SmarttNet's infrastructure.   The new service will be at least twice as fast as your current service.   Details about such an upgrade will become available in August, 2007.

The migration to the SmarttNet network will begin on July 23rd, 2007.   You should still continue to contact Dowco's support department for any technical inquiries until August 15th, 2007.   For more information on this acquisition, please visit the Acquisition FAQ at:

   http://web.smartt.com/dowco_faq.aspx

On behalf of everyone here at Dowco, we would like to thank you for your generous support over the years.   Your move to SmarttNet will be very transparent and system interruptions will be minimized to the point where most won't even notice.   The owners and staff at SmarttNet are first class and we're very confident that service levels will only increase.   With SmarttNet you are getting the benefits of dealing with a "small ISP's" customer centric approach with a "large ISP" infrastructure to back it up.   We are very confident we are leaving you in good hands and wish you success in the future.


Sincerely,

Dowco Staff  &  SmarttNet Management Team




 
   


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